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Sales tasks vs Production tasks

In the spirit of helping you manage your clients' expectations instead of them controlling you, I want to share with you the principle of “Sales tasks” vs “Production tasks”.
 
“Sales Tasks” are likened to...

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How to Manage Client Complaints Using Pareto's 80/20 Theory

Pareto, an Italian Philosopher, said that everything falls into the realm of 80/20 and one can apply this theory to everything we do in life and use it to improve our businesses and our relationships.
 
Example:


20% of your clients generate 80%...

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Writing Position Descriptions & Person Specs for Accountants & Bookkeepers

Hands Up - who likes writing Job/Position Descriptions or Person Specs?  What; none of you? 

 

No surprises there, but it’s a task that is unfortunately as essential as it is dull.  After all, if you don’t know what...

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What To Look For In An Ideal Candidate

When recruiting the right staff, I pay very little attention to degrees and certificates as I have seen candidates pass degrees and MBA’s and all the qualifications in the world but have no common sense and could not do the job. I also have...

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The Three Pillars of Growth

In 2007, 2008, and 2013, BRW nominated Chan & Naylor is Australia’s fastest-growing accounting practice. In 2013 alone Chan % Naylor grew by 42.8% to $18.6m revenue. 

 

How was Chan & Naylor able to grow so fast, more than...

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A Champion Team Vs A Team Of Champions

 

A team working together with a great leader will always outperform a team of individual stars.

Are you the Sheepdog or the Wolf?

Be the sheepdog, not the wolf. The sheepdog is the protector of the flock. The sheepdog protects others that...

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The Dire Consequences of Hiring the Wrong Accountant or Bookkeeper

As restrictions in movements and meetings are slowly relaxed, we have seen a pleasing spike in recruitment activity among employers of accountants and bookkeepers in the past fortnight.

Employers are unsurprisingly also reporting an increase in...

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Your Success Lies in Your Management Skills

Success is in managing your teams and not in "doing" the work.
 
1. Recruit and Manage people well and you will have a great team, with great staff morale and great productivity/profitability and a great life/style with little stress.
 
2....

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Making the Most of Phone & Video Interviews

With current times requiring all of us to manage and minimize travel and face-to-face meetings, interviewing candidates on the phone, or using popular video services like Zoom & Skype has obvious appeal in bringing a practical solution to keep...

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Burning Out From Your Business? Here's What To Do

When I first started my Accounting Practice it was growing around an average of 30% per year simply from word of mouth only and soon I was working over 100 hours per week.

This was burning me out and not sustainable in the short term let alone the...

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