Success won’t be about how well you prepare a tax return but it will be about how well you manage your staff and client. However, we were never taught to manage people so we sort of tumbled along creating a lot of damage to all.
So, let’s take a look at your management style because the different styles will mean the difference between:
The difference between Top-Down Management versus Bottom-Up Management is similar to Command and Control versus Leadership by Empowerment.
Top-Down Management is about getting Control (Command & Control):
“Do as I say. This is the way you need to do it and I will micromanage and check on your every action”
“There will be punishment if you make a mistake.”
“Do it my way or it will be the highway.”
“It’s quicker to do it myself. By the time I train you I could have done it myself. I am just focusing on my P&L (short term) and not investing in my Balance Sheet (long term).”
However, with this type of approach, there are consequences:
On the other hand, Bottom-Up management is about Giving up Control (Leadership by Empowerment):
“I provide parameters upon which you should operate and let you get on with the job provided you have the skills.”
“I will micro train you (not micromanage) as I know it’s an investment in my Balance Sheet the better trained you are.”
“I will not blame the person for mistakes but focus on the problem and the solution to fixing the problem.”
“It’s about me helping you become more productive and a better person. I know it’s an investment in my Balance Sheet the better trained you are.”
Here are the usual results of implementing this style of management:
It is important to spend 80% of your time micro training (not micromanaging) your staff and 20% with your clients. Most do it the wrong way round.
The better trained the team is, the more Bottom-Up Management (or Leadership techniques) you can adopt. The right leaders want more responsibility. Minor Errors are learning experiences and not mistakes. These are Balance Sheet investments and not a P&L expense.
Your team will be able to learn much faster and become more valuable employees when you give them enough responsibility and control to make minor errors.
Finally, teaching your team as a mentor is the best way for them to learn. It makes one really focus versus simply listening. So remember to teach it to your team as it will also give you a heightened level of enlightenment by teaching it.
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