Exceptional times call for exceptional actions.
People want reassurance and communication during these uncertain times.
Be there for your clients and staff and a major way to do this to be available and be responsive - return emails and phone calls, but do so in a logical manner otherwise your firm will become chaotic
You obviously need to communicate with your team regularly and keep them informed. Make sure they understand the situation and potentially how things may develop over the coming weeks. You should definitely communicate with your customers as well.
It’s definitely advisable that you be proactive with customers. Once they've made a decision not to come, it's hard to convince them otherwise. So get on the front foot and delay those fears that they may have.
With suppliers, it’s important to keep them informed too. If you can't pay for whatever reason, people are generally quite accommodating if you're open and honest so it is all about being proactive with the communication with your networks. It could be your partners that you have, other people that you work with or people outside of your supply network.
P.S. Whenever you’re ready… here are 4 ways we can help you grow your Accounting or Bookkeeping business:
1. Grab a free copy of our book – Accountants 20-Hour Workweek
It’s the blueprint to structure, staff and scale your firm whilst dramatically reducing your work hours. — Click Here
2. Join the Wize WaterCooler and connect with other Accountants who are scaling too
It’s our new Facebook community where business-minded Accountants and Bookkeepers learn to build a firm that runs without them. — Click Here
3. Join our new WizePulse Implementation Program
We’re putting together a new mentoring case study group this month. If you’d like to get the plan, tools and advice from the Wize Mentors to scale your firm… just send us a message with the word “Pulse” - Click Here
4. Work with the Wize Guys privately
If you’d like to work directly with the Wize Mentor team to take you from stuck to scale…just send us a message with the word “Growth”… tell us a little about your firm and what you’d like help with, and we’ll get you all the details! - Click Here
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