To help you identify your customer’s sentiment, and understand what impact their loyalty or lack thereof can have on your business, it's crucial to know the three different types of customers that can impact the health of your business. They...

Reference checking is a tedious task. It’s also among one of the least reliable ways to determine whether a candidate is likely to be effective in your practice.

However, you can increase the reliability and validity of reference checking by...

Based on the increased accountant recruitment activity we’ve seen in the past month, there’s a fair chance many of you have shortlisted promising candidates about now and getting interviews arranged.

Before deciding which interview...

With any Accountancy Practice, the hardest thing to deal with is managing the traffic that comes from your clients. Traffic is made up of “Communication traffic” and “Production traffic”.

If you are not coping with the...

Current global events have resulted in most employers of accountants and bookkeepers suddenly finding those ‘hard to fill’ roles have more qualified and suitable people applying to work with them than they can remember in recent times....

Accounting is one of the world's most competitive sectors. With so many firms competing for the same prospective clients, you need a way to stand out and make your business grow. 

When clients search for the best accounting firm, they will...

Often you will manage someone who may be described as a "perfectionist".
 
This is often a problem accountants suffer from due to the nature of their work.
 
However one needs to consider "materiality" between "perfection for a reason" and...

In the spirit of helping you manage your clients' expectations instead of them controlling you, I want to share with you the principle of “Sales tasks” vs “Production tasks”.
 
“Sales Tasks” are likened to...

Pareto, an Italian Philosopher, said that everything falls into the realm of 80/20 and one can apply this theory to everything we do in life and use it to improve our businesses and our relationships.
 
Example:

20% of your clients generate 80%...

Hands Up - who likes writing Job/Position Descriptions or Person Specs?  What; none of you? 

No surprises there, but it’s a task that is unfortunately as essential as it is dull.  After all, if you don’t know what...